PoliceAuctions.com No Reserve Policy
While we aim for 100% customer satisfaction, there are limits as to what we can do for the customer, other than refund the purchase amount of the item, subject to the conditions below. Please read through these notices and disclosures as they will give you a better idea of what to expect, leading to a better auction experience. We also cover what we do if something happens to go wrong with your purchase. Please remember that our support staff is happy to help you if you need clarification on anything or help returning an item. Our goal is to get a positive testimonial from everyone.
The items offered in our No Reserve Auctions are sold on a strictly "as is" basis. Items that are new may sometimes include a manufacturer's warranty. If a manufacturer's warranty is applicable, and it becomes necessary to use it, you must contact the manufacturer directly. PoliceAuctions.com is not responsible for Manufacturer's failure to honor its warranty. In most cases PoliceAuctions.com will accept a return on damaged items for 100% refund as long as the request for RMA# is made within 7 days of users receipt of item, not including original outbound shipping charges. PoliceAuctions.com does not refund original outbound or return shipping under any circumstances, so please factor that into your bidding and buying strategies.. The exception is loss or damage that occurs with misuse or obvious breakage. In cases where the item is damaged in shipping, an insurance claim will become necessary. Users must cooperate with any claim procedures. In these cases, PoliceAuctions.com handles the claim and refunds on insurance claims average about two weeks to receive.
Please remember that this is an absolute auction where items are in many cases sold for below cost. In fairness to all bidders who compete for these items, returns must be requested and RMA# obtained within 7 days of receipt of item by bidder or no refund is due. Do not bid if you are not serious about keeping the item.
All item descriptions and photos are thought to be accurate, but are not guaranteed. In cases, where a description or photo is inaccurate, the customer shall be entitled to a full refund upon return of the item, not including original outbound shipping charges. PoliceAuctions.com does not refund original outbound or return shipping under any circumstances, so please factor that into your bidding and buying strategies. PoliceAuctions.com is not required to send an item to the customer that the customer won through auction when the physical item does not match the description. In such cases, the sale is null and void and PoliceAuctions.com shall refund the amount paid by the customer for the item to the customer. In no event shall PoliceAuctions.com assume any liability for the item that is beyond the amount paid by the customer to PoliceAuctions.com. PoliceAuctions.com does not provide substitute items when there is a problem with the item matching description. Return Merchandise Authorization (RMA) number is required for all returns, so call to make arrangements before sending items back. We also highly recommend sending items individually, insured, with signature required for proof of delivery as we are not responsible for lost or stolen items. PoliceAuctions.com does not pay for return shipping. All items must be returned within 15 days of issue of RMA# or no refund is due.
In order to save money on handling costs that would normally be passed on to the users, many items posted on the site use a stock photo or a photo that has been provided by the manufacturer instead of a photo of the individual item up for auction. This is especially true for jewelry and coins. In the case of jewelry, the gemological description is authoritative. If the customer believes that the gemological description of the item is inaccurate, they can return the item for a full refund of the item purchase price, restocking fees waived, but this does not include outbound shipping charges . PoliceAuctions.com does not refund original outbound or return shipping under any circumstances, so please factor that into your bidding and buying strategies. Return Merchandise Authorization (RMA) number is required for all returns, so call to make arrangements before sending items back. We also highly recommend sending items individually, insured, with signature required for proof of delivery as we are not responsible for lost or stolen items. All items must be returned within 15 days of issue of RMA or no refund is due.
In the case of coins, the written description is authoritative. In the case of coins and currency, where serial number or year of mint or issue is shown, the item will be of that year unless a range is specified. In most cases, serial numbers will not match and you will get currency with a different serial number. The mint mark on the item you receive may also be different from the item's photo. Condition of the item is unknown unless otherwise specified. The condition of the items generally match the photos, but to some degree condition is subjective. In instances where user feels the condition of the coin or currency is below that of the photo or is of the incorrect year when specific year is stated, the customer is entitled to a full refund of item purchase price upon return of the item, restocking fees waived, but this does not include outbound shipping. PoliceAuctions.com does not refund original outbound or return shipping under any circumstances, so please factor that into your bidding and buying strategies. Return Merchandise Authorization (RMA) number is required for all returns, so call to make arrangements before sending items back. We also highly recommend sending items individually, insured, with signature required for proof of delivery as we are not responsible for lost or stolen items. All items must be returned within 15 days of issue of RMA or no refund is due.
Please note that we sell signed memorabilia items as they are represented to us by the vendors that supply them to us. Some are represented as PSA certified (or other certification), some are not. While we respect the PSA opinion on the item, please note that it is an opinion. It is our policy to strive for 100% customer satisfaction, so in cases where you purchase an item and subsequently have it authenticated by PSA and it fails to pass authentication, we will refund 100% of the purchase price, plus all shipping fees. However please note that we are not responsible for PSA fees. If you purchase an item that is not listed as PSA certified, then have it tested by PSA and their opinion is that it is not genuine, we will happily refund 100% of your money on the item, but we will not refund the PSA fees. If PSA certification is important to you, we recommend that you only bid on items that are listed as PSA certified.
PoliceAuctions.com reserves the right to exclude any member of PoliceAuctions.com from any No Reserve Auctions for any reason. PoliceAuctions.com reserves the right to reject any bid on any item on PoliceAuctions.com for any reason, including but not limited to bids placed by users it suspects of fraudulent bidding. Any member of policeauctions.com shall be excluded from future auctions for providing false or misleading information, fraudulent or deadbeat bidding activity, repeated bid retraction requests, or non-payment. PoliceAuctions.com reserves the right to impose first-time buyer limits on all users of PoliceAuctions.com. While the first-time buyer limit is imposed on user, that user shall not be allowed to bid on any auctions, until the first-time buyer limit is removed. The first-time buyer limit is typically removed once the user has received and signed for a previously won item. PoliceAuctions.com reserves the right to impose first-time buyer limits on purchase amounts that exceed an average dollar value for new users, until such time as PoliceAuctions.com is able to establish that the purchases are not made through use of fraudulent credit cards. Any attempt to circumvent first-time buyer limits by the user constitutes breach of PoliceAuctions.com's terms of service and will result in the permanent exclusion of the user from the site and it's auctions.
Payment for items must occur within 48 hours of the close of the auction or the item is forfeited by the bidder and subject to new auction. Payment for auction items by check results in bidding suspension for user until funds are received and cleared, minimum of two weeks from date of receipt if paid by personal check. Please note that items paid by credit card can only be shipped to the credit card billing address or an address that is verified by the credit card issuer, no exceptions. If you need to add a verified address to your credit card, use the 800 number on the back of your credit card to make the addition. Items paid by PayPal can only be shipped to a PayPal verified address, no exceptions. Use of any 3rd party software to facilitate bidding or to engage in sniping of auctions is strictly prohibited.
PoliceAuctions.com may make Second Chance Offers (offers to purchase at a fixed price) to bidders who didn't have the winning bid on an item, when additional inventory of that item is available. This does not change or affect the original auction item or it's terms of sale in anyway. It is the sole discretion of PoliceAuctions.com to set the price on Second Chance Offers and the price set is not necessarily lower than or equal to the winning bid of the original auction. Second Chance Offers may be set at a lower price than the original winning bid. Second Chance Offers are only good while supplies of that item last. Supplies of the item may run out before the offer expires. When this happens, the offer is null and void. Users who receive the offer must accept and pay for the item within 48 hours or the item is forfeited.
The presence of the Buy Direct link allows you to check to see if an additional quantity of an auction item is available for sale at the Buy Direct price. No guarantee of available inventory is made, and the presence of the Buy Direct Price does not constitute an offer of the item at that price if no additional inventory is available. If no additional unit is available, then the Buy Direct link will return a message stating there is none available at this time. No guarantee is made that items will be available in the future at the Buy Direct Price. Because many items will be bought and sold during the course of an auction, the quantity of items available via the Buy Direct link is constantly changing, so check back often if you wish to use this feature. Please note: Immediate Payment is required upon use of Buy Direct link. Use of the Buy Direct link does not end or affect the auction. Once an item is allocated to auction, it remains at auction until the auction is ended.
Listing of Maufacturer's Suggested Retail Price (MSRP) and Buy Direct Price (BDP) are not statements of value and no value is implied by either MSRP or BDP, or any fraction thereof. Presence of a brand name does not imply or guarantee value. We make no claim to any value of items listed on this site whatsoever. In general, we do not comment on values because values are too subjective.
Many brand name manufacturers for handbags, watches and jewelry have their manufacturing operations in China and other Pacific Rim countries. Watches labeled "Swiss Movement," including brand names, contain movement parts made in Switzerland but also contain casings and bands made in other countries such as China and Thailand and are assembled in other countries such as China and Thailand.
The items for sale on PoliceAuctions.com in our $1 No Reserve Auctions are made available directly to the public, and as such, no assumptions should be made as to the viability of reselling the items sold here at profit somewhere else. Resellers operate entirely at their own risk. PoliceAuctions.com does not guarantee reseller profits and is not responsible for lost profits and/or other expenses should a reseller fail to make a profit on an item purchased on PoliceAuctions.com.
No Reserve Auctions have a short duration and notice of these auctions may not be timely. PoliceAuctions.com is not responsible for time synchronization, server failure, loss of email, corrupted data, or any other reason that might prevent the user from gaining timely notice of and access to the auction. PoliceAuctions.com retains the right, without obligation, to immediately halt any auction, prevent or restrict access to the site or service or take any other action it deems necessary to prevent inaccuracies, technical problems, or fraud. Use of any third party software, including but not limited to security software, that causes web pages to constantly refresh are strictly prohibited and are not to be used anywhere on PoliceAuctions.com. PoliceAuctions.com is not responsible for browser compatibility or operating system compatibility with PoliceAuctions.com. More information on No Reserve Auctions can be found in our FAQ section.
Customer service hours are Monday through Friday, 8-4 pm, pacific time. You can contact us via the support form. We want you to have a very positive auction experience. We are happy to help you and answer any other questions you might have.