PoliceAuctions.com KnowlegeBase

Click on a question to see the answer. If you need further support you submit a ticket by clicking here.

Account


Annual subscription saves you 50% off the monthly subscription price.



Thank you for your question.



You have purchased a 1 year subscription that does not re-bill automatically, so there is no need to cancel anything.



Thank you for letting us know you want to cancel. Please log into your PayPal account and cancel the recurring billing.



To change your email, please use the settings tab located at the top right of the site. Settings are in the dropdown when you click on your username when you are logged in. You can change your email on record from there.



To change password, go to the settings link at the top right of the page. The select account settings from the menu and you can change your password from there.



How To Reset Your Password On Policeauctions.com


Have you ever forgotten your password on PoliceAuctions.com and wondered how you could recover your password? If it's happened to you this video will answer that question for you and get you back into your account.



In the dropdown list next to your username, select Account Settings. Please note that you cannot change your username while you have active bids.



How To Change My Settings On Policeauctions.com


How to change your settings on PoliceAuctions.com, from the official PoliceAuctions.com channel. We walk you through upgrade, my bids, my watchlist, settings, notices, support, cancel account, and logout. We also cover change username, change passwor



You can check your current bid and your max bid by clicking on the My Bids link in the top navigation on the page.



You may recover your password by using the forgot password link on the login screen. This will ask you to enter your email address and it will email you a temporary password. You can login with that password.



How To Reset Your Password On Policeauctions.com


Have you ever forgotten your password on PoliceAuctions.com and wondered how you could recover your password? If it's happened to you this video will answer that question for you and get you back into your account.



To view the listings of car auctions, seized boats, unclaimed money, and the foreclosures listing you will need to upgrade your account. You can chose to pay a monthly subscription fee of 7.95 which will re-bill automatically every month until you cancel or you can pay 39.95 for a full year of access, which is more than half off a full year of monthly payments.



How To Upgrade Your Account On Policeauctions.com


How To Upgrade Your Account



You can view a list of all of your purchases by clicking on the My Items link at the top of PoliceAucitons.com account. All of your purchases will be listed there.





New Tracking Bar On Policeauctions.com


New Tracking Bar




Try logging out of the site completely, you can do that by clicking on the settings tab at the top right of the website, then clicking logout. Once you log back in, your status should be correct.

If logging out and back in did not work, you need to clear the cache in your internet browser.

To do that follow these instructions:

1) Go to PoliceAuctions.com homepage and click the logout button in the drop down menu that appears when you click on your username.

2) Close your browser and current windows you have open that are associated with your internet browser.

3) Re-open your browser and go back to www.PoliceAuctions.com log in to the account as normal and you will now be able to view the upgraded government auctions.



You may use the Watchlist link in the dropdown list next to your username to follow items you are winning as well as items you have been outbid on.




How To Use "Watchlist" On Policeauctions.com


How to use your Watchlist to watch auctions you're winning and which ones you've been outbid on.


Here is a short list of the benefits of upgrading:

Once, you have upgraded, you get unrestricted access to the site. With unrestricted access you can visit the following areas of the site:

government auctions
car auctions
foreclosures
government benefits
unclaimed money
government loans
seized boats

To view the above areas of the site, you must be an upgraded member.



Bidding


We service Canada, so you are allowed to bid from Canada and we ship to Canada. The shipping charge is typically higher for Canada, $22.95, so please factor that into your bidding strategies. Plus you are also responsible for any customs fees.

Please read all item descriptions carefully before bidding. Items such as crossbows and other weapons are contraband in Canada and cannot be shipped to Canada.



Links to the bidding terms and all relevant information can be found in the item description, available in every item description. You can also find bidding rules and terms in the terms and conditions link found at the bottom of every page.



You are welcome to bid, we do ship to the United Kingdom.

The charges posted on the auction listing are for the contiguous United States, as stated on each auction listing. Due to the increased cost of international shipments customers outside of the United States will have to pay an increased shipping rate. The minimum shipping charge to the United Kingdom is $22.95, this can increase due to the weight of the items. Items shipped to the United Kingdom can take between 10 and 21 days for delivery.

If you do not wish to pay the increased shipping rate let us know and we can return the item to our inventory and reschedule it for auction.



Policeauctions.com Shipping


If you've ever had questions about how items ship from PoliceAuctions.com this video will answer them!



With a free membership you have access to bid on all the $1 No Reserve Auctions on PoliceAuctions.com.

To view the Car, Government, and Foreclosure features you would need the upgraded membership.



Bidding on the $1 Auctions online is free.



There is no way to cancel a bid. If you have placed a max bid we can freeze the bid so it no longer increases. When you call be sure to have your Username, that you use to log in, and the auction number of the item; this will greatly speed up the process.



How To Cancel A Bid On Policeauctions.com


How To Cancel A Bid



We cannot cancel a bid, once it is placed, but we were able to freeze the bid at the current bid amount. This means the bid will not increase up to your former max bid.



How To Cancel A Bid On Policeauctions.com


How To Cancel A Bid



You can bid on the auction by going to the item page when the auction is live and entering your bid amount in the the space provided.



How To Place A Bid On Policeauctions.com


How to place a bid on PoliceAuctions.com



When you win an item, you must pay for it before bidding on another item.



Paying For Unpaid Items Before Bidding On Policeauctions.com


Paying For Unpaid Items Before Bidding



We wanted to let you know that we have reinstated your bidding privileges.







Max bidding is when you enter the maximum amount you are willing to pay in the bid box. The system will then monitor the item you are bidding on, placing the minimum bid necessary for you to be the top bidder until you have won the item or your max bid amount is reached.

For example, if you enter a top bid of $40 on item that is currently bid at $14, the system will automatically bid $15 for you, as long as the bid increment is $1. The system will keep bidding for you so that you maintain the top bid until your bid of $40 is reached. After that you will need to bid again to recapture the top bid. Try watching a few auctions before bidding, it will give you a better idea of how it works.

When someone matches your proxy bid exactly, the system will reject their bid and accept your bid, since your bid was placed first. When this happens, it creates a condition where the output screen will show two successive bids by you. This is normal and can happen when someone matches your top bid. For example, if your top bid was again, $40, and someone bid $36, the system would bid $37 for you. If the next bid by someone else was $40, matching your top bid, the system would reject the matching bid and accept your bid of $40. The output on the screen would be, other bidder: $36, your bid: $37, your bid: $40.



What Is Max. Bidding On Policeauctions.com


A quick look at how max bidding works on policeauctions.com from the official PoliceAuctions.com channel.



Thank you for contacting us. Due to the dollar value and volume of items you have purchased, your account is restricted for 90 days as a first-time buyer.

We also have a short video on the first-time buyers limit:

https://youtu.be/s98ErGtwf0c

Please contact us in 90 days to reactivate your bidding if you wish to do so, thank you.



What Is The First-time Buyer's Limit On Policeauctions.com


Make sure to like, comment, subscribe, and share this video if you like what you see!



You can see the winning bidder on the bid history of the auction, which appears on the auction item page after the auction has ended.



Bidding Restricted


The reason you are currently unable to bid is that when customers make payment with a check or money order their accounts are restricted from bidding until the item has shipped of our facility.

Your item will ship after your check has been cleared. If you pay with a personal check our bank requires us to hold your item for fourteen business days after your check has been deposited. If you pay with a money order your item will ship out after the money order has been deposited, by the end of the next business day.



Car/gov Auctions


Our government utilities section is part of our paid subscription area. To view the content, click on the link and follow the upgrade instructions.



How To Upgrade Your Account On Policeauctions.com


How To Upgrade Your Account



To find the offline Government Auction being near you, click on the Gov Auctions link and input your zip code and press enter.



You can find car auctions by clicking on the car auctions tab. Please note, this feature is reserved for upgraded members only. If you would like access to this feature, but don't have upgraded access, please use the upgrade button on the members page after logging in.



Contact A Representative

Please call us by phone when support is open, so we can help you.

To call us from Australia, please dial the following:

0011-1-714-556-4900

Please note support can be contacted from 8-4 pm pacific time, Monday through Friday, not including holidays.

We are on Pacific Time in California.



Customer Support can be reached at 1-714-556-4900 between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Our Friendly Customer Support Team is looking forward to getting your issue resolved for you.



Customs And Duties


Customs charges are typically charged on the selling price.



Emails


If you are not getting our emails, please check your spam folder. Many email services like Gmail, Yahoo, MSN and others filter out the email of large websites likePoliceAuctions.com. In many cases, you can "whitelist" the emails from the PoliceAuctions.com domain and recommend doing this.



Error Message


Would it be possible for you to send us more information on how the error occurred? Please include what you were trying to do and what the response was and we will try to resolve it for you.



Foreclosure


The foreclosure listing is included in the upgraded membership. The listing allows you to search through properties by the location of your choice. The listings will include the time and date of the auction if the property is being sold at auction. If not the listing will have the name of the lender or trustee for the property who can inform tell you how they intend to sell the property.

The upgraded membership is $7.95 monthly. This is a monthly reoccurring charge which is billed automatically until you cancel your upgrade. Or, you can purchase a one year membership for $39.95. The one year membership is only half the price of paying for a monthly membership for an full year and does not automatically re-bill you at the end of your one year.



Our foreclosure listings are updated approximately once a week, typically in the beginning of the week.



The foreclosure listing is included in the upgraded membership. The listing allows you to search through properties by the location of your choice. The listings will include the time and date of the auction if the property is being sold at auction. If not the listing will have the name of the lender or trustee for the property who can inform tell you how they intend to sell the property. Since we do not auction the properties ourselves on PoliceAuctions.com you will need to contact the lender or trustee for the property to get the rules for bidding on or purchasing the property.

The upgraded membership is $7.95 monthly. This is a monthly reoccurring charge which is billed automatically until you cancel your upgrade. Or, you can purchase a one year membership for $39.95. The one year membership is only half the price of paying for a monthly membership for an full year and does not automatically re-bill you at the end of your one year.



Items


All descriptions are thought to be accurate, however they are not guaranteed. In many cases, we rely on 3rd party descriptions of the items. If the item descriptions do not match the item, the user is entitled to a full refund. Please read our terms of service and auction terms for all relevant restrictions and disclosures.



Diamonds in the descriptions of our items are real unless otherwise noted.



All stones are natural, unless otherwise specified. We require our sources to disclose if a stone has been treated prior to listing. In the event of error or omission by the vendor, the buyer is entitled to a full refund.



We do not have the ability to substitute ring sizes on purchases.



We do not do onsite coin grading and we rely on our vendors to describe the items accurately. The coin grading is thought to be accurate but not guaranteed. If the grade is wrong on the coin, you may return it for a full refund. Please note that our policy is to not refund shipping charges, either original outbound or return shipping, so please factor that into your buying and bidding strategies.



Government regulations make it impossible for us to sell or auction firearms on our site.



At this time we do not size rings. Rings are sold in the size described on the website.



Please refer to the item description to see if it indicates whether or not the gemstone has been treated.



To find a specific item in our $1 auctions, select the category that best matches the item you are looking for and search through the listings to find the closest match.

You may also search for items you are interested in by checking our Daily Deals, which is a make offer system, where you get an instant response to your offers. We hope you find what you are looking for.



Auction winners are notified by email of their wins. Please check your email and especially the spam folder for system notices.



Notification Of Won Items On Policeauctions.com


Notification Of Won Items



Please note there are different types of gold that appear on the PoliceAuctions.com website.

We have jewelry containing gold, which is genuine gold and will have a Karat weight, such as 10, 14, or 18K. We have nuggets and grains of gold that are pure gold.

We have gold coins that have been minted with gold from the US treasury.

We also have gold-plated products such as jewelry and watches, which contain a thin layer of gold plating over a base material.

And lastly, we have gold clad coins and collectibles. Gold clad is primarily a base material such as copper or brass, and contains little to no detectible gold content.

Please read all item descriptions carefully before bidding, they will make it clear which type of gold the product contains.



We have removed the item and restored your bidding privileges.



The jewelry items are in new condition unless otherwise stated.



Jewelry Condition Information On Policeauctions.com


Jewelry Condition Information



Please note that photos of items may not be the actual item. Please refer to the product description to determine if the photo is of the actual item.



The items we offer in auction are not necessarily unique. Many times we will acquire a deep inventory of the same items to liquidate, so you may be seeing this in your case.



Manufacturers typically call an item refurbished when they have made a small repair to a previously sold item that was returned to them.



CWT refers to total carat weight, inclusive of all stones with the designation. If there is just one stone, it is the carat weight of the stone.



Login to your account click on your username and select support from the drop down menu. On the support page click the blue button Contact Support and enter your package Id or auction number of the item that was damaged. Once you have submitted your request please wait for a support ticket response for your damaged item.



What Happens With A Missing Package On Policeauctions.com


What Happens With A Missing Package



Please refer to wikipedia or some other authoritative source for the definition of a grain of gold. The link to wikipedia is:

https://en.wikipedia.org/wiki/Grain_(unit)



Please note that gold and gold plating are not the same thing. Please refer to an authoritative source for the definition, such as the following wikipedia article.:

https://en.wikipedia.org/wiki/Gold_plating



What Are Gold Clad Items On Policeauctions.com?


What Are Gold Clad Items



Please note that gold clad bars and coins are not solid gold and consist mainly of a base of either brass or copper or an alloy. Gold content of all gold clad bars and coins is minimal. Gold clad bars and coins are meant for collectible purposes and are not recommended for investment purposes. Gold clad bars and coins are non-monetary.



Login/logout


If you cannot login to the site, it is most likely due to the password being wrong. We recommend you use for got your password link located on the log in screen under the log button. Or by clicking here: https://www.policeauctions.com/forgot

This will send an email to your email address with a temporary password. Please be careful to check your spam folder for the email if you do not see it in your inbox because the emails sometimes end up there. Also note, that if that fails, you can call us during support hours and we can help you directly to recover the account.



How To Reset Your Password On Policeauctions.com


Have you ever forgotten your password on PoliceAuctions.com and wondered how you could recover your password? If it's happened to you this video will answer that question for you and get you back into your account.



To login to PoliceAuctions.com, use the login link at the top right of the site. If you are a Facebook user, you can also use Facebook to login.



How To Login To Policeauctions.com


A quick tutorial on how to login in to PoliceAuctions.com. It's free and easy!



Thank you for your question. To log out of your account, click on your username and select logout on the drop down menu.



How To Logout Of Policeauctions.com


How To Logout



Missing/damaged Items


We will need you to file an insurance claim with us. Login to your account click on your username and select support from the drop down menu. On the support page click the blue button Contact Support and enter your package Id or auction number of the item that is missing. Once you have submitted your request please wait for a support ticket response for your missing item.



What Happens With A Missing Package On Policeauctions.com


What Happens With A Missing Package



Payment


We checked your address record and it appears to be correct.



Please note that we do not combine payments or shipments, everything is paid and shipped individually.



You can make a payment with a debit card by selecting the credit card payment option at check out. The system will be able to process your debit charge correctly using this option.



We can not accept payment from two different cards for one item. Our payment is not set up to split payments in this fashion. We apologize for any inconvenience this may cause.



Attempting Payment With 2 Different Credit Cards On Policeauctions.com


Attempting Payment With 2 Different Credit Cards



We have cancelled the purchase for you. Refund will be issued within 5 business days.



We have cancelled your check payment, you are now free to pay by credit card or PayPal for the item. Bidding privileges will be restored once payment is made.



We do not have a currency conversion tool on the site. Please refer to Google.com or some other authoritative source for currency conversion.



At this time we do not accept American Express for auction payment. But there are other methods of payment available to you. You can pay using a credit card or debit card not issued by American Express, or you can send in a check or money order in U.S. Dollars, we also accept PayPal payments.



We do not accept payment by wire. We do accept payment by credit card, PayPal, check or money order.



Our system shows failed payment. Credit cards bill in two phases, an authorization and a capture. Authorizations can be mistaken for charges, but they are not the same thing. Authorizations that do not result in payments typically clear off statements within 48 hours, depending on the card issuer.



We do not hold items for payment beyond 48 hours, however there may sometimes be a lag in the amount of time an item takes to be returned to our auctions. We recommend that you check back on the date you wish to pay to see if they are still available.



To pay by check or money order for your item, make the check or money order payable to:

Serrf Corp.

Please include your auction number on the check in the memo area. Send the check or money order to:

PoliceAuctions.com
3182 Pullman St.
Costa Mesa, CA 92626

Please note that when paying by check, it takes 15 days from the date of our deposit for the check to clear. Bidding privileges will be suspended until the check has cleared our system. If you do not wish an interruption in bidding, please choose another method of payment. If you have already selected payment by check and wish to choose another payment method, please call us.



How To Pay For An Item On Policeauctions.com


Screencast from the official PoliceAuctions.com channel that shows you how to pay for an item. It covers the 3 methods of payment, PayPal, Credit Card, and Check.



You have 48 hours from the time you win an auction to get it paid for.



Please note that items are held for 2 weeks from the date of deposit before the item is sent to the customer. We offer payment by check for customer convenience, but obviously this method of payment should not be used if you wish to receive the item quickly.



To pay for an item log into your account and select the "My Items" link in the dropdown menu next to your username. You must be logged in to see this. If you are using a mobile device, it will be one of the navigation items in the mobile nav list.

On the my items page, all the auctions you have won will appear. Unpaid auctions will appear with a large blue button labeled pay for this item. Press the button labeled pay for this item and the site will walk you through the payment process.

We accept credit card, debit card, check, money order and U.S. Paypal for item payment.



How To Pay For An Item On Policeauctions.com


Screencast from the official PoliceAuctions.com channel that shows you how to pay for an item. It covers the 3 methods of payment, PayPal, Credit Card, and Check.



The reason your charges are showing as pending is because you paid them with a Paypal E-Check. E-Checks take 5 business days for PayPal to process. Once that process is complete your items will ship out normally.

If in the future you do not wish to use the E-Check Payment type you will need to make the changes in your PayPal Account.



All prices and dollar amounts on the website are in U.S. Dollars. We suggest factoring this into your bidding an buying strategy for item.



Policeauctions.com Information


Testimonials are not meant to be an ebay-style feedback forum. We only accept a few testimonials for publication out of the many we receive.
When we received a negative testimonial, we treat it as a customer support request and try to help the customer resolve the issue.



The $1 auctions are not government auctions. In each listing, you will see the following: This auction is a wholesale liquidation auction (Non-Government) where bidders are expected to read all terms carefully before bidding, including all auction notices, disclaimers, and restrictions on returns.

Please read all the item information before bidding.



We do not accept 3rd party auctions for listings at this time.



It's a little frustrating for everyone involved to see disinformation spread anonymously on the Internet. We are US based and have over 7 million members. We process over 150,000 auction transactions per year. The site has over 30,000 testimonials from happy customers.

We are committed to providing you with excellent customer service. We are rated A+ by the BBB and we have a money back guarantee as well. If you need further assistance, please contact us by phone at 1-714-556-4900, 8-4 pm, Monday through Friday, not including holidays. We will be happy to help you.



We do not accept 3rd party sellers on PoliceAuctions.com.



If there is a reserve on an item, it will be noted in the auction listing. Almost all of our $1 auctions do not have a reserve.




$1 auctions are no reserve auctions that start at $1 opening bid. The winning bidder, the one that places the highest bid amount during the auction, wins the auction upon the completion of the auction. Our $1 have a fixed beginning and end time. When the timer counts to 0, the auction is over.

Bidders are also allowed to proxy bid. Proxy bidding is when you enter the maximum amount you are willing to pay in the bid box. The system will then monitor the item you are bidding on, placing the minimum bid necessary for you to be the top bidder until you have won the item or your max bid amount is reached.

For example, if you enter a top bid of $40 on item that is currently bid at $14, the system will automatically bid $15 for you, as long as the bid increment is $1. The system will keep bidding for you so that you maintain the top bid until your bid of $40 is reached.

After that, if you are outbid, you will need to bid again to recapture the top bid. Try watching a few auctions before bidding, it will give you a better idea of how it works.

Please note, when someone matches your proxy bid exactly, the system will reject their bid and accept your bid, since your bid was placed first. When this happens, it creates a condition where the output screen will show two successive bids by you. This is normal and can happen when someone matches your top bid. For example, if your top bid was again, $40, and someone bid $36, the system would bid $37 for you. If the next bid by someone else was $40, matching your top bid, the system would reject the matching bid and accept your bid of $40. The output on the screen would be, other bidder: $36, your bid: $37, your bid: $40.



What Are $1 No-reserve Auctions On Policeauctions.com


A quick screencast on $1 No-Reserve Auctions on PoliceAuctions.com from the official PoliceAuctions.com channel.



Like all companies, including Walmart, Apple and other companies, we cannot control or account for negative things someone may say about us anonymously on the Internet. We have an A+ rating with the BBB and provide live phone support based in the US. We also offer a full refund for any situation where there is a question of whether or not the item matches the description or has damage. We also have over 37,000 testimonials live on our site and over 600,000 Facebook followers.



Thank you for your question.

Our address is:

PoliceAuctions.com
3182 Pullman Street
Costa Mesa, CA 92626



Thank you for your question. Prodori is a separate and different company from PoliceAuctons.com, not owned by Serrf Corp., which is the company that ownsPoliceAuctions.com.

Please note that, as we state in our auction terms, presence of a brand name does not imply value. We make no statements of value, it is against our policy to comment on values of products.

Your satisfaction is important to us. If you are unsatisfied with the quality of a product, you may return products bought through our auction for any reason within the 7 day from receipt return period for a full refund of the purchase price. This includes Prodori handbags and jewelry products. Please note that we do not refund original shipping fees, nor do we pay for return shipping, so please factor that into your bidding and purchasing strategies.



Our hours of support are 8-4 pm pacific time, Monday through Friday, not including holidays.


We ship to the United States, Antigua and Barbuda, Australia, Austria, Bahamas, Barbados, Canada, Denmark, Dominican Republic, Finland, France, Germany, Grenada, Guyana, Ireland, Italy, Jamaica, Netherlands, New Zealand, Norway, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Sweden, Trinidad and Tobago, and the United Kingdom



Pacific Time is the time that our servers are on, and this means that the time and dates listed on the $1 auctions start and end according to pacific time. To find your time relative to pacific time, you can use the following converter:

http://www.timezoneconverter.com/cgi-bin/zoneinfo.tzc?s=default&tz=US/Pacific

Just copy the link into your browser and select your timezone to find your local time relative to Pacific Time.



You can find the item number on the auction page next to the product description, and on your My Items page.



The items in our $1 auctions come from multiple sources, including wholesale liquidations and manufacturer closeouts.



We often get large lots of the same items and auction them individually.



Receipt


You can download a copy of the receipt in the My Items. Click on the My items tab at the top of the screen every item you have won will appear here. Click the words download receipt to download the receipt for the item.



How To Download & Print A Receipt On Policeauctions.com


How To Download & Print A Receipt



Returns


To return an item, simply click on the return item link on the support page.



How To Return Items On Policeauctions.com


Do you have an item you would like to return? Watch this video to learn how to return items to PoliceAuctions.com.



Please allow 5 business days for processing of returns, once they have arrived at the warehouse.



We show your item as pending refund. This means the refund will be processed during normal business hours. Please note, it can take up to 5 business days for refunds to be processed.



Return policies can vary from item to item. Please read the item description carefully for the return policy.



RMA pending is the status an item has when you have been issued an RMA number to return an item.



Second Chance Offers


Second chance offers are made to runner ups in auctions, we make an offer at a non-negotiable buy price then you can choose to accept or reject the offer. Second chance offers are limited time while supplies last offers, so do not delay if you are interested in the item that has been offered.



What Are Second Chance Offers On Policeauctions.com


What Are Second Chance Offers



Second Chance Offers often come at a price higher than final auction prices, you are not obligated to accept a second chance offer.



What Are Second Chance Offers On Policeauctions.com


What Are Second Chance Offers



Shipping


Your item has been transferred to international delivery and is still within the 21 day window of delivery for international shipments. Tracking often lags behind the progress of the package.



Policeauctions.com Shipping Times & Tracking Information


This video will show you how to track your items, and let you know how long shipping is going to take!



Please note that Paypal automatically supplies us with your address when you use Paypal. It will use the confirmed shipping address that you have with Paypal, so please make sure that is correct before paying. Once an item ships, we cannot change the destination address.



Policeauctions.com Shipping Times & Tracking Information


This video will show you how to track your items, and let you know how long shipping is going to take!



Australian bidders are welcome, we do ship to Australia.

The charges posted on the auction listing are for the contiguous United States, as stated on each auction listing. If you pay by Paypal, you get this rate for Australia delivery, which will save you money.

Otherwise, due to the increased cost of international shipments, customers outside of the United States will have to pay an increased shipping rate. The minimum shipping charge to Australia is $22.95, this can increase due to the weight of the items.



We are currently restricted from shipping that item to your country. We are working on a solution for the future, but since we can't ship the item to you, we have issued you a refund. We will announce through our newsletter when we are able to ship those items to your country.



New Zealand bidders are welcome, we do ship to New Zealand.

The charges posted on the auction listing are for the contiguous United States, as stated on each auction listing. If you pay by Paypal, you get this rate, which will save you money.

Otherwise, due to the increased cost of international shipments customers outside of the United States will have to pay an increased shipping rate. The minimum shipping charge to New Zealand is $22.95, this can increase due to the weight of the items.

If you do not wish to pay the increased shipping rate let us know and we can return the item to our inventory and reschedule it for auction.

If you have any further questions please feel free to contact our friendly Customer Support Team. Customer Support can be reached at 00+1+714-556-4900 between 8 am and 4 pm Pacific Time (California US) Monday through Friday, excluding Holidays.



Policeauctions.com Shipping


If you've ever had questions about how items ship from PoliceAuctions.com this video will answer them!



Please note we only ship items to verified billing addresses.



Please note we do not combine shipments. Each item will ship individually with its own tracking number in order to ensure that customers are able to track each of their items throughout the shipment and delivery process.

Individual shipment also helps customers should a shipment become lost while in transit with the shipper. Please factor that into your bidding strategies.





Combined Shipping On Policeauctions.com


Combined Shipping



Most items we auction can be sent to Canada, however there are a few that cannot and this item has fallen into that category. Items that can't be shipped to Canada are returned to auction. Your account will be updated to reflect this.



Only items with certification listed in the item name or description are certified. A small percentage of our jewelry items are certified, mostly bigger diamonds. For example, if it says, "IGL Certified," it will come with the certificate. Otherwise assume there is no certification or certificate. Please read all item descriptions carefully before bidding.





Certified Jewelry On Policeauctions.com


Certified Jewelry



Thank you for letting us know that you want to change your shipping address. Your item has been placed on hold and will not ship until you contact us by phone.



Bidders from Puerto Rico are welcome, we do ship to Puerto Rico.

The charges posted on the auction listing are for the contiguous United States, as stated on each auction listing. Due to the increased cost of international shipments customers outside of the United States will have to pay an increased shipping rate. The minimum shipping charge to Puerto Rico is $22.95, this can increase due to the weight of the items.

If you do not wish to pay the increased shipping rate let us know and we can return the item to our inventory and reschedule it for auction.



Policeauctions.com Shipping


If you've ever had questions about how items ship from PoliceAuctions.com this video will answer them!



We will look into this when support reopens.



Once items have been paid they will ship out by the end of the next business day. Items ship out UPS Mail Innovations, and delivery in the U.S. will be made with in five to eight days.



Policeauctions.com Shipping Times & Tracking Information


This video will show you how to track your items, and let you know how long shipping is going to take!



Items shipped from California to Canada can take 14 to 30 days to arrive. This depends on how long the items are held by Canadian Customs.



Policeauctions.com Shipping Times & Tracking Information


This video will show you how to track your items, and let you know how long shipping is going to take!



Your item has been refunded because we are unable to ship it to your country due to your country's customs restrictions. Accordingly, we have issued you a full refund for the item.



In order to protect our customers from having their credit cards used fraudulently on the website. All items must be shipped to the billing address on the credit card, if you would like to ship to an alternate address other than your billing address (i.e. Work, Office, ETC...) then you must call your bank or credit card issuer and have that address added to the account.  After the change takes affect and you will now be able to pay for your item(s) on PoliceAuctions.com and ship to the new desired address.



The shipping rates to Alaska and Hawaii are higher than the contiguous US. If the increased shipping cost makes the cost of the item more than you would wish to pay, please contact us and we will remove the item from your account without penalization.



Policeauctions.com Shipping


If you've ever had questions about how items ship from PoliceAuctions.com this video will answer them!


We ship to the United States, Antigua and Barbuda, Australia, Austria, Bahamas, Barbados, Canada, Denmark, Dominican Republic, Finland, France, Germany, Grenada, Guyana, Ireland, Italy, Jamaica, Netherlands, New Zealand, Norway, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Sweden, Trinidad and Tobago, and the United Kingdom



Sometimes there is a delay in the tracking information posting, and this can be longer if it is a holiday season.

We recommend waiting until at least 7 business days before filing a lost package claim, longer if you are outside the United States.

If you do need to file a lost package claim, please contact us at 1-714-556-4900.



The charges posted on the auction listing are for the contiguous United States, as stated on each auction listing. If you pay by Paypal, you get this rate for Canada delivery, which will save you money.

Otherwise, due to the increased cost of international shipments, customers outside of the United States will have to pay an increased shipping rate. The minimum shipping charge to Canada is $22.95, this can increase due to the weight of the items.




Policeauctions.com Shipping


If you've ever had questions about how items ship from PoliceAuctions.com this video will answer them!



Items will ship by the end of the next business day. So purchases made after business hours Friday, or on Saturday or Sunday, will ship the following Monday by 3 pm Pacific Time.



When Your Item Will Ship On Policeauctions.com


When Your Item Will Ship



The tracking information can be found under your My Items Tab. Under the my item tab you will find a list of the items you have won. Items that have shipped will have the word shipped next to them. Click on the tracking link and you will be hyper-linked to the tracking information.



Policeauctions.com Shipping Times & Tracking Information


This video will show you how to track your items, and let you know how long shipping is going to take!



All of our items ship individually, which gives us safe and secure tracking for each item. Shipping charges include insurance, handling, and insurance. Please factor this into your bidding strategies. Doing it this way may be a little more expensive, but also keep in mind that we do not charge transaction fees and we do not have reserves on our items, which start from $1.



Policeauctions.com Shipping


If you've ever had questions about how items ship from PoliceAuctions.com this video will answer them!



All of our items ship individually, which gives us safe and secure tracking for each item. Shipping charges include insurance, handling, and insurance. Please factor this into your bidding strategies. Doing it this way may be a little more expensive, but also keep in mind that we do not charge transaction fees and we do not have reserves on our items, which start from $1.



Policeauctions.com Shipping


If you've ever had questions about how items ship from PoliceAuctions.com this video will answer them!



Strike Through Price


BDP is a computer-generated asking price not a value. No value is implied by BDP or any fraction thereof. It's our policy not to comment on values. Please read all item descriptions carefully before bidding.



If you do not see a Buy Direct Link on an item, it means that feature is not available on that item.



The red strike-through price is an asking price, referred to as our buy direct price and also by the initials BDP.

BDP is a computer-generated asking price for the item if additional quantities are available outside of auction. When inventory is available, you can purchase the item for that price. Please note it is not a value for the item. No value is implied by BDP or any fraction thereof.

We recommend that you always read the full item descriptions, which lists the full information on BDP and will answer other questions you may have.



What Is The Buy Direct Price On Policeauctions.com?


What Is The Buy Direct Price



Not every item has a Strike Through Price option, so if you don't see it, it is not available.



Undeliverable


This occurs when there is an error in the shipping address. Please contact us to arrange redelivery to the correct address.

Our hours of support are 8-4 pm pacific time, Monday through Friday, not including holidays.

Please contact us during support hours at 1-714-556-4900. Thanks again for making us aware of your issue, we look forward to solving it for you soon.